We only replace items if they are defective or damaged. Only regular priced items may be refunded, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will be immediately applied to your credit card or original method of payment, and should appear within a few days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To return an item simply post it back to us with a note of your name and order number (starting OSB.) to: Old School Beauly, High Street, Beauly, Inverness, IV4 7BX There are certain situations where no, or only partial, refunds are granted (if applicable):Īny item not in its original condition, is damaged or missing parts for reasons not due to our error. Intimate items such as underwear and face masks are non-returnable.
It must also be in the original packaging, with all labels and tags. To be eligible for a return, your item must be unused and in the same condition that you received it. Purchases on the Old School Beauly website must be returned within 30 days (to allow time for postage in both directions!). Purchases in the Old School Beauly shop must be returned within 14 days for a refund.
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